Appointment Rules
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No additional guest are permitted that’s not being serviced.
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Masks are required.
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Deposits are required. Paid deposits are not considered as booking fees. Deposits are deducted from final cost. Some deposits may be higher than others based on cost of service.
Booking Policy
Deposits
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A non-refundable deposit is required to secure all appointments. Deposits are applied toward the total service balance and confirm your reserved time.
Cancellations & Rescheduling
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Cancellations or reschedule requests must be made at least 48 hours prior to your appointment. Deposits are non-refundable and non-transferable. Appointments canceled within 48 hours or missed appointments will result in the deposit being forfeited.
Late Arrivals
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Clients arriving more than 10 minutes late may be subject to a late fee or rescheduling based on availability. Late arrivals may result in shortened service time to respect scheduled appointments.
No-Show Policy
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Failure to arrive for your appointment without notice will be considered a no-show. In the event of a no-show, the client will be responsible for the remaining balance of the total service amount due, in addition to forfeiting the deposit. Clients will not be permitted to book future appointments until the outstanding balance has been paid in full.
Same-Day Cancellations
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Same-day cancellations will forfeit the deposit and may require full payment for future appointments.
Service Adjustments
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Service times are reserved specifically for each client. Changes to booked services must be approved in advance and may require rescheduling.
Payment
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Remaining balances are due at the time of service. Accepted payment methods will be listed at checkout.
Returns / Refunds
At this time returns does not accept returns. Any dissatisfied concerns should be addressed before leaving your appointment. You may also contact info@definedlocs.com if you are dissatisfied with your service. We will contact you within 24 hours.
We do not offer Loc Service refunds.
Deposit refunds may only be returned if cancellation requirements have been met.
Privacy
Defined Locs committed to protecting your personal information. We will not share any customers information to any party company. We respect your privacy and safety. NappStar is strongly committed to protecting your personal information. We won’t sell, disclose, or share your personal identifying information collected on our website or other platforms to or with any other party.
Policy Change
Defined Locs reserve the right to make changes to its website, policies, or services at anytime.
Social Media Publishing
Here at Defined Locs, we love to capture our work to share to the world. If you are uncomfortable with being featured on our social medias pages let us know at the time of booking or at your appointment.
Payment Methods
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Credit / Debit Cards
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Cash App
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Afterpay
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Offline Payments